Thank you for shopping with us. We aim to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Returns
Our return policy lasts 30 days from the date you receive your order. If 30 days have passed, we unfortunately can’t offer a full refund or exchange.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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It must be in the original packaging, with all tags or labels attached.
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You must provide a receipt or proof of purchase.
Please note that the following items are non-returnable:
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Perishable goods (e.g., food, flowers)
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Intimate or sanitary items
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Gift cards or downloadable digital products
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Hazardous materials, flammable liquids, or gases
Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
If you haven’t received your refund after that time:
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Check your bank or card account again.
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Contact your payment provider, as posting times can vary.
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If you still have not received your refund, please contact us at zaibenterprises4@gmail.com.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
If you need to request an exchange for the same item, please email zaibenterprises4@gmail.com and send your item to:
Shop # M-12 Mezzanine Floor Samar Classic Pakistan Chowk Lahore.
Sale Items
Only regularly priced items are eligible for refunds.
Sale or discounted items are non-refundable, except where required by law.
Shipping Returns
To return your product, please mail it to:
zaibenterprises4@gmail.com
You will be responsible for paying your own shipping costs when returning your item unless the return is due to our error (e.g., defective or incorrect item).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.
Customer Support
If you have any questions about refunds or returns, please contact us at:
📧 zaibenterprises4@gmail.com
📍 ZAIB ENTERPRISES
